Yes, absolutely. We use real product photographs so you can see the saree clearly before ordering. The design and finish will be as shown, though slight colour variations may occur due to lighting and screen settings.

Delivery time depends on your location and the product. In-stock orders are usually dispatched within 1–3 working days, followed by delivery within 5–7 working days across India.

International orders generally take 7–10 working days after dispatch, depending on customs and local delivery.

Once your order is shipped, we’ll share the tracking details via WhatsApp or email. Delivery may take a little longer during festive seasons or due to unforeseen courier delays.

You only pay 25% of the order value online (via UPI, Cards, or Net Banking) to confirm and reserve your order. The remaining 75% balance is paid directly to the delivery partner when your parcel arrives at your doorstep (Cash or UPI accepted).

• Why is a 25% advance required for COD orders?
Because our sarees undergo quality inspection and custom finishing (like Fall & Piko) before dispatch, the 25% advance confirms genuine intent so we can prepare and ship your parcel promptly.

• What if I need to return or cancel a Partial COD order?
If you cancel before dispatch or request a return under our 3-Day Return Policy, your 25% advance is 100% refunded to your original payment method without hassle.

Once your order is shipped, we’ll share the tracking details via WhatsApp. If you want to track your order during the delivery phase, we have a dedicated Order Tracking Page on our website.

Every order at Chitra Apparels goes through a quality check before dispatch. In the rare case that you receive a damaged, defective or incorrect product, we’re here to help with an exchange or replacement.

• Please contact us within 3 days of delivery.
• An unboxing video is required for verification.
• The product must be unused and returned with its original tags intact.
• Once verified and approved, the product should be sent back within the specified time.

For genuine defects or incorrect products, we will cover the applicable return shipping charges. For exchanges due to personal preference, shipping charges may be borne by the customer.

Please note: As our sarees may be handcrafted, minor variations in colour, stitching or finishing can naturally occur. Customised products are not eligible for return or exchange.

If your parcel appears damaged at the time of delivery, please do not accept it and contact us immediately.

For complete details, please refer to our Return & Exchange Policy.

If you have any question about your order, product, exchange, or anything else, our team is happy to help.

Feel free to reach out anytime during our support hours. We’ll be happy to assist you personally.

At Chitra Apparels, every saree is carefully checked before it leaves us. Our team reviews the fabric, stitching, finishing, colour and overall workmanship to ensure the product meets our quality standards.

We pay attention to the small details because we want you to receive your saree in the same beautiful condition you expect from us.

As many of our sarees feature handcrafted work, minor variations in colour, texture or finishing may naturally occur. These are part of the character of handcrafted products and do not affect their overall quality.

Only after the final quality check do we carefully pack and dispatch your order.

Yes, we deliver across India and to international locations. We carefully pack every order and ship it through reliable courier partners based on the delivery location.

For India, shipping charges are calculated based on the product weight and delivery location, and applicable shipping charges are shown at checkout. Some products may also qualify for free shipping.

For international orders, shipping charges depend on the destination and parcel weight. Any customs duty or import charges, if applicable, are payable by the customer as per the destination country's rules.

Once your order is dispatched, we'll share the tracking details with you on WhatsApp or email, so you can easily follow your parcel.

We use carefully selected dyes and check every saree before dispatch. For some traditionally dyed or handcrafted sarees, a little colour release during the first wash can be normal.

Wash care depends on the fabric and the work on the saree. We mention the recommended care instructions on each product page, so please follow them carefully.

If hand washing is recommended, wash separately in cold water and avoid soaking the saree for a long time. For sarees that require dry cleaning, we recommend professional dry cleaning to help preserve the fabric, colour and detailing.

With the right care, your saree can continue to look beautiful and retain its character for a long time.

Yes, we regularly bring special offers and seasonal discounts for our customers. Any active offer is clearly mentioned on our website and, wherever applicable, is automatically reflected at checkout.

We believe in keeping our offers simple and transparent, with no hidden discounts or conditions. From time to time, we may also share special offers with our returning customers as a small thank you for their continued trust and support.

We recommend checking the current offers on our homepage or announcement bar before placing your order.