EXCHANGE AND RETURN POLICY

 

Return Policy:

  1. Eligible Products:
  • Products can be exchanged within 2-3 days of receiving the merchandise.
  • Eligibility for exchange is visible on product screens under shipping information.
  1. Non-eligible Products:
  • Items marked as "Final Sale" are not eligible for exchange.
  • Products purchased under "Sale" or promotional offers are not eligible for exchange.
  • International shipments are non-exchangeable.
  • Customized product like Fall Piko, Stitching and Dyed Product are not for exchange & any refund.
  1. Variations Disclaimer:
  • Minor color variations may occur due to fabric dyes, weather conditions, and monitor settings.
  1. Damaged Merchandise:
  • Notify us via email or Whatsapp with a photo of the damaged product within 48 hours of receiving it.
  1. Exchange Authorization:
  • Email (info@chitraapparel.com) or Whatsapp (8949663773) with your order number, name, email, product details, and reason for exchange.
  1. Exchange Process:
  • Await approval from our customer care team.
  • Pack the item securely using the original packing materials.
  • Send the item via a reputable courier service to Chitra Apparels at Kankroli, Rajsamand, Rajasthan.
  • Share a Photo of the courier receipt via email or WhatsApp.
  • A deduction of ₹100 will be applied for shipping charges per exchange transaction.
  1. Exchange Options:
  • Exchange will be processed upon completion of the exchange process.
  • You may exchange for a product of equal or lesser value.
  1. Store Credits:
  • No refunds are available in cash or bank account transfer.
  • Store credits will be issued for eligible exchanges.
  • Use store credits for future exchanges or purchases on our website.
  1. Exchange Timeframe:
  • Exchanges will be processed promptly upon receipt and approval.
  1. Discretion:
  • All exchanges are subject to Chitra Apparels discretion.

Cancellation Policy:

  • Orders can be canceled before shipment initiation.
  • Contact us via phone or email to cancel your order.
  • Once the shipment process has started, cancellation is not possible.
  • In case of a fully paid order cancellation, we will deduct a 5% payment gateway charge from the refund amount. The remaining balance will be refunded using the same payment method or we will provide full amount store credit with lifetime validity.
  • In case on COD orders cancellation or rejected at time of delivery , we will never provide COD payment option for those customers in future.