EXCHANGE AND RETURN POLICY
Inspite of taking utmost care while delivering the right product for you, we understand that sometimes the product may have some damage. In such a case, please read up the Return/Exchange policy as below:
- We strictly do not have any returns/exchange/cancellation/refund on any products once an order is placed.
- Also, there is no returns/exchange/cancellation/refund in case of size or Liking issues. Hence it is always advisable to order one size up.
- Returns and exchange is entertained only in case of damage.
- No exchange without parcel opening video (clearly showing the damage)
- Pls contact us on +91 8949663773 in case of any damage within 24 hours of receipt of parcel with the parcel opening video.
- In case of valid claim of damage, we will ship the replacement product. However, if the same product is not available, the customer can order another product. Refunds would not be given in any instance.
- Also, this being online sales, there may be slight variations in the colour/finish/fabric depending on the screen resolution of your devices and also the camera lights. No returns/exchange/cancellation/refund will be entertained in such cases.
CANCELLATION BY Chitra Apparels:
Please note that there may be certain orders that we are unable to accept/fulfill and must cancel.
We reserve the right at our sole discretion to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verification or information before accepting any order.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after you have been charged the said amount will be reversed back in your Account with Voucher Credit, You can use the same amount to order anything else from the website anytime with no validity period.
The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.