EXCHANGE/RETURN POLICY

1. Returns and Exchanges

Timeframe: Returns or exchanges are accepted within 3 days from the date of delivery.

Reverse Shipment Fee: A fee of up to ₹100 per item may be deducted as per our Fair Usage Policy.

Return Pickup Attempts:

• Return pickups will be attempted within 24–48 hours from the date of the request.
• A maximum of three pickup attempts will be made.

Service Availability: Reverse pickup is subject to service availability in your area.

2. Refund Process

• Refunds will be credited to your original payment method within 1–2 working days after the return pickup is completed.
• Reward points, store credits & shipping charges (If any) are non-refundable.
• For parietal paid COD order, if shipment is rejected at time of delivery then partially paid amount is not refundable.

3. Conditions for Returns

• Items must be in their original condition with intact tags.
• Products that are visibly used, worn, or returned in poor condition will not qualify for a refund.

4. Non Returnable Items / Exclusions

• International shipments are non-exchangeable.
• Customized product like Fall Piko, Stitching and Dyed Product are not for exchange & any refund.
• Items sold as "Sale" are not eligible for exchange or return.

5. Self-Shipping for Returns

If reverse pickup services are unavailable in your area, you’ll need to ship the product(s) (use reputed courier or Speed Post) to the following address:

• Pack the items securely to prevent loss or damage during transit.
• Include your Order ID and registered mobile number on the package.
• Ensure all items are in unused condition with tags and packaging intact.

6. Terms and Conditions

• The customer is responsible for providing accurate bank account details for refunds. Chitra Apparels is not liable for errors in the provided details.
• If you’ve received a delivery confirmation but haven’t received the package, report it within 24 hours.

7. Reporting Damages

1. If the product is damaged , notify us within 1 day via:
         a. Instagram DM: @chitrafashions2017
         b. WhatsApp: +91 8949663773
2. Upon receiving the returned product, our team will inspect it and notify you about the refund eligibility. Refunds are processed within 10 working days from confirmation.