Return & Refund Policy
1. Returns & Exchanges
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You can return or exchange within 3 days of delivery.
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Reverse shipping fee up to ₹200/item may apply (not charged for defective/damaged items with parcel opening video).
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Pickup will be arranged in 24–48 hours (max 3 attempts, subject to service availability).
2. Refunds
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Refunds/Discount Coupons are provided in these cases:
| Reason for Return | Resolution |
|---|---|
| Damaged/Defective Item | Refund / Coupon |
| Wrong Item Delivered | Refund / Coupon |
| Color Difference | Coupon |
| Didn’t Like Material/Product | Coupon |
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Refunds only after quality check.
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Processed in 7–10 working days to original payment mode.
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Reward points, store credits & shipping charges are non-refundable.
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For partial COD orders, advance paid amount is non-refundable if order is rejected.
3. Return Conditions
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Item must be unused, with tags & original packaging.
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Worn/used/poor condition products will not be accepted.
4. Non-Returnable Items
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International shipments.
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Customized products (Fall Piko, Stitching, Dyeing).
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Sale/Discounted items.
5. Self-Shipping (If Pickup Unavailable)
Ship the product securely to:
CHITRA FASHIONS
86, Shree Ji Vihar, 100 Feet Road, Kankroli,
Rajsamand, Rajasthan - 313324
📌 Mention your Order ID & Mobile Number inside the package.
6. Terms
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Customer must provide correct bank details for refunds.
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If delivery shows “delivered” but you didn’t receive it, report within 24 hrs.
7. Reporting Damages
Report within 1 day via:
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Instagram: @chitrafashions2017
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WhatsApp: +91 8949663773
Refund eligibility will be confirmed after inspection. Processing takes up to 10 working days.
💌 For any help, reach us anytime on Instagram DM or WhatsApp – we’re happy to assist!