Women's Gazi Silk Bhandhej Dupatta

Return Policy:

1. Eligible Products:

• Products can be exchanged within 2-3 days of receiving the merchandise.
• Eligibility for exchange is visible on product screens under shipping information.

1. Non-eligible Products:

• Items marked as "Final Sale" are not eligible for exchange.
• Products purchased under "Sale" or promotional offers are not eligible for exchange.
• International shipments are non-exchangeable.
• Customized product like Fall Piko, Stitching and Dyed Product are not for exchange & any refund.

1. Variations Disclaimer:

• Minor color variations may occur due to fabric dyes, weather conditions, and monitor settings.

1. Damaged Merchandise:

• Notify us via email or Whatsapp with a photo of the damaged product within 48 hours of receiving it.

1. Exchange Authorization:

• Email (info@chitraapparel.com) or Whatsapp (8949663773) with your order number, name, email, product details, and reason for exchange.

1. Exchange Process:

• Await approval from our customer care team.
• Pack the item securely using the original packing materials.
• Send the item via a reputable courier service to Chitra Apparels at Kankroli, Rajsamand, Rajasthan.
• Share a Photo of the courier receipt via email or WhatsApp.
• A deduction of ₹100 will be applied for shipping charges per exchange transaction.

1. Exchange Options:

• Exchange will be processed upon completion of the exchange process.
• You may exchange for a product of equal or lesser value.

1. Store Credits:

• No refunds are available in cash or bank account transfer.
• Store credits will be issued for eligible exchanges.
• Use store credits for future exchanges or purchases on our website.

1. Exchange Timeframe:

• Exchanges will be processed promptly upon receipt and approval.

1. Discretion:

• All exchanges are subject to Chitra Apparels discretion.

Cancellation Policy:

• Orders can be canceled before shipment initiation.
• Contact us via phone or email to cancel your order.
• Once the shipment process has started, cancellation is not possible.
• In case of a fully paid order cancellation, we will deduct a 5% payment gateway charge from the refund amount. The remaining balance will be refunded using the same payment method or we will provide full amount store credit with lifetime validity.
• In case on COD orders cancellation or rejected at time of delivery , we will never provide COD payment option for those customers in future.