We strive to deliver products purchased from chitraapparel.com in excellent condition and in the fastest time possible. We assure you that all due precautions are taken so that your package reaches you intact. We can ship to virtually any address in the world.
• We ship your parcel within 3-4 of receiving confirmed payment through the applicable service as per your order. Due to corona restrictions there may be exceptional delays in dispatch and delivery of parcels.
• Chitra Apparels have full discretionary right to cancel the order anytime.
• Shipping information would be mailed to you on your email, as soon as your parcel is dispatched.
• If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including shipping charges.
• If you cancel part of the order, shipping charges will not be refunded.
• If you return an order delivered to you, original shipping charges will not be refunded.
• We charge shipping as per the weight of the items. You may find some items on free shipping but on some items you would be charged shipping as per the weight of the item.
• We have shipping partnership with almost all thebest service providers in India like Delhivery, Ecom Express, DTDC, Trackon , Madhur, Tirupati, Professional Etc. Shipments are sent through best available shipping mode at the time of dispatch.
• Out of India Shipments are sent through UPS/FEDEX/DHL which is available at the time of dispatch.
Expedite Shipping Service
• All Orders above 5kg. are shipped through surface shipping service whereas lesser weight articles are shipped through Air mode..
• Delivery within 8 to 10 working days.
• This Service is Traceable.
• Can not deliver on any P.O BOX, APO or FPO address.
• Requires your physical address along with your phone number and PIN code.
Holiday Shipping & Delays
• Holiday shipments are subject to special holiday hours and may be delayed due to higher than normal shipping volumes experienced by the shipping services we use. Please be aware that UPS will occasionally issue a shipping exception for expedited shipping methods that cannot be delivered on time (i.e. 2 Day or 3 Day). An exception is any event or situation that causes a shipment delivery to be rescheduled. Exceptions, such as Mother Nature or an incorrect address, can occur for a variety of reasons and are explained within the detailed shipment information found when tracking your package. We are not responsible for any delays caused by our shipping vendors (i.e. DHL or the India Postal Service). When placing your order, please be sure to supply us with accurate information and check the information carefully before submitting your order to prevent delays. Orders with an incorrect address or shipping payment will be held until the correct information or payment is received. If you are shipping to an address different from the billing address, please be sure to to provide the different delivery address.
Order Processing
• We endeavor to ship our products to you as soon as we receive your order. For any given day's order load, our policy is to give priority processing to orders that stipulate expedited shipping services. Normally these orders are processed within one business day of receipt if the order was placed before 12 Noon Eastern Time.
• Please check the Boxes/Package carefully at the time of delivery. In case of difference in actual and weight mentioned in the airway bill or any box/package is turned, please take a note from the courier guy for further action.
• If the products get damaged or lost during transit by the shipping company, Chitra Apparels can not be held liable. Chitra Apparels will not be held responsible for any delay, damage in transit, or otherwise due to the courier company. Once the customer receives the product from the courier company or any other delivery methods and acknowledges it, it shall be treated as good delivery and on no grounds it shall be returned as bad delivery.
•
International Duties & Taxes
• You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for any further information.
• If you have any question regarding or Shipping policy then please drop us an email on info@chitraapparel.com
• We ship your parcel within 3-4 of receiving confirmed payment through the applicable service as per your order. Due to corona restrictions there may be exceptional delays in dispatch and delivery of parcels.
• Chitra Apparels have full discretionary right to cancel the order anytime.
• Shipping information would be mailed to you on your email, as soon as your parcel is dispatched.
• If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including shipping charges.
• If you cancel part of the order, shipping charges will not be refunded.
• If you return an order delivered to you, original shipping charges will not be refunded.
• We charge shipping as per the weight of the items. You may find some items on free shipping but on some items you would be charged shipping as per the weight of the item.
• We have shipping partnership with almost all thebest service providers in India like Delhivery, Ecom Express, DTDC, Trackon , Madhur, Tirupati, Professional Etc. Shipments are sent through best available shipping mode at the time of dispatch.
• Out of India Shipments are sent through UPS/FEDEX/DHL which is available at the time of dispatch.
Expedite Shipping Service
• All Orders above 5kg. are shipped through surface shipping service whereas lesser weight articles are shipped through Air mode..
• Delivery within 8 to 10 working days.
• This Service is Traceable.
• Can not deliver on any P.O BOX, APO or FPO address.
• Requires your physical address along with your phone number and PIN code.
Holiday Shipping & Delays
• Holiday shipments are subject to special holiday hours and may be delayed due to higher than normal shipping volumes experienced by the shipping services we use. Please be aware that UPS will occasionally issue a shipping exception for expedited shipping methods that cannot be delivered on time (i.e. 2 Day or 3 Day). An exception is any event or situation that causes a shipment delivery to be rescheduled. Exceptions, such as Mother Nature or an incorrect address, can occur for a variety of reasons and are explained within the detailed shipment information found when tracking your package. We are not responsible for any delays caused by our shipping vendors (i.e. DHL or the India Postal Service). When placing your order, please be sure to supply us with accurate information and check the information carefully before submitting your order to prevent delays. Orders with an incorrect address or shipping payment will be held until the correct information or payment is received. If you are shipping to an address different from the billing address, please be sure to to provide the different delivery address.
Order Processing
• We endeavor to ship our products to you as soon as we receive your order. For any given day's order load, our policy is to give priority processing to orders that stipulate expedited shipping services. Normally these orders are processed within one business day of receipt if the order was placed before 12 Noon Eastern Time.
• Please check the Boxes/Package carefully at the time of delivery. In case of difference in actual and weight mentioned in the airway bill or any box/package is turned, please take a note from the courier guy for further action.
• If the products get damaged or lost during transit by the shipping company, Chitra Apparels can not be held liable. Chitra Apparels will not be held responsible for any delay, damage in transit, or otherwise due to the courier company. Once the customer receives the product from the courier company or any other delivery methods and acknowledges it, it shall be treated as good delivery and on no grounds it shall be returned as bad delivery.
•
International Duties & Taxes
• You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for any further information.
• If you have any question regarding or Shipping policy then please drop us an email on info@chitraapparel.com
